Responsible Gaming
Play Smart. Stay in Control.
dhka7 is committed to providing a safe and enjoyable gambling experience for all players in Bangladesh. Our responsible gaming tools, self-exclusion options, and support resources are here to help you stay in control at all times.
Our Commitment to Safe Play
At dhka7, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to escape personal problems, or a source of stress. Our platform is designed to give players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh a genuinely enjoyable gaming experience, and we take our responsibility to support that enjoyment seriously.
Responsible gaming is not an afterthought at dhka7 — it is a core part of how we operate. We invest in player protection tools, staff training, and ongoing monitoring to ensure that our platform does not contribute to harmful gambling behaviour. Every feature on dhka7, from the games we offer to the promotions we run, is assessed with player welfare in mind.
We recognise that a small proportion of people who gamble may develop problems related to their gambling behaviour. This page is designed to help every dhka7 player understand the tools available to them, recognise early warning signs, and access help quickly and without stigma if they need it. We encourage all players to read this page carefully and to use the tools described here as part of a healthy approach to online gaming.
dhka7 also works with certified payment partners including bKash, Nagad, and Rocket to ensure that financial limits can be enforced at the payment level where needed, providing an additional layer of protection for players who request it. Our commitment to responsible gaming extends to every touchpoint of the dhka7 experience.
dhka7 pledges to always prioritise the long-term wellbeing of our players over short-term revenue. If a player's gambling is causing harm, we will act — including enforcing account restrictions without the player's request if our monitoring systems identify serious risk indicators.
If gambling is causing you distress right now, contact dhka7 support immediately:
Live Chat: Available 24/7
Responsible Gaming Tools
dhka7 provides a comprehensive set of player-controlled tools that allow you to manage your gambling activity directly from your account settings. All tools are free to use, take effect immediately (for restrictions), and can be activated by contacting our support team at any time.
Recognising Problem Gambling
For the vast majority of people, gambling is a fun and harmless recreational activity. However, for some players, gambling can develop into a pattern of behaviour that causes financial, emotional, and social harm. Recognising the warning signs of problem gambling early is critical to getting help before the situation becomes serious.
Problem gambling does not always look the way people imagine. It rarely involves losing everything overnight. More often, it develops gradually — small changes in behaviour that become harder to reverse over time. The signs below are common indicators that gambling may be moving beyond recreational enjoyment.
If you recognise three or more of these warning signs in your own behaviour, or in the behaviour of someone you know, we strongly encourage you to use dhka7's responsible gaming tools or contact our support team immediately. There is no shame in asking for help — recognising the problem is the most important step.
- Gambling with money needed for essential expenses such as rent, food, or utilities
- Chasing losses by placing bigger bets to try to recover money already lost
- Feeling restless, irritable, or anxious when not gambling
- Lying to family members or friends about gambling activity or losses
- Spending increasing amounts of time and money on gambling to get the same level of excitement
- Neglecting work, studies, family, or social responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling activity
- Failed repeated attempts to cut back or stop gambling entirely
Self-Exclusion & Time-Out
Self-exclusion is the most powerful responsible gaming tool available on the dhka7 platform. When you request a self-exclusion, your account is immediately suspended for the duration you choose. You will not be able to log in, make deposits, or place bets for the entire exclusion period. dhka7 will also remove you from all marketing communications for the duration of your exclusion.
Available Self-Exclusion Periods
dhka7 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once a self-exclusion has been activated, it cannot be reversed or shortened during the chosen period. This is intentional — the cooling-off effect of a self-exclusion only works if it cannot be easily undone in a moment of impulse.
At the end of a timed self-exclusion period, your account will not be automatically reactivated. You will need to contact dhka7 support and complete an identity verification step before access is restored. This additional step ensures that reactivation is a conscious, considered decision.
Time-Out Feature
If you need a shorter break rather than a long-term exclusion, the Time-Out feature allows you to suspend your account for a defined period without committing to self-exclusion. Time-out options include 24 hours, 7 days, and 30 days. As with self-exclusion, time-outs take effect immediately and cannot be reversed during the chosen period.
How to Activate Self-Exclusion or Time-Out
To activate self-exclusion or a time-out, contact the dhka7 support team via live chat or email at [email protected]. Our team will process your request immediately — no waiting period, no questions designed to dissuade you. We treat all responsible gaming requests with the utmost urgency and discretion.
Once activated, self-exclusion cannot be shortened or cancelled before the chosen period ends. This is a deliberate design decision — the protection only works if it cannot be undone impulsively.
Contact Support
Reach out via live chat or email at [email protected] and state that you wish to activate self-exclusion or a time-out.
Choose Your Period
Select your preferred exclusion or time-out duration. Our support agent will confirm the details with you.
Immediate Activation
Your account is suspended immediately. You will receive a confirmation email to your registered address.
Deposit & Spending Limits
Deposit and spending limits are one of the most practical tools available for maintaining a healthy relationship with online gambling. By pre-committing to a maximum amount you are willing to spend over a defined period, you protect yourself from the risk of spending more than you intended during an extended or emotionally charged session.
How Deposit Limits Work on dhka7
You can set a deposit limit in Bangladeshi Taka (BDT) on a daily, weekly, or monthly basis. For example, you might choose a daily limit of ৳2,000 or a monthly limit of ৳20,000. Once your limit is reached within the chosen period, any further deposit attempt — whether via bKash, Nagad, Rocket, Upay, or bank transfer — will be declined automatically.
Reducing a limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳2,000, the new limit applies to your very next deposit attempt.
Increasing a limit is subject to a mandatory 24-hour cooling-off period before the new, higher limit becomes active. This prevents players from impulsively raising their limits during a losing session and is a key safeguard in our responsible gaming framework.
Loss Limits and Wager Limits
In addition to deposit limits, dhka7 allows players to set loss limits (the maximum net loss you are willing to incur over a period) and wager limits (the maximum stake on any individual bet). These tools work together to give you granular control over your gaming expenditure without restricting your enjoyment of the platform's full game catalogue.
To set or adjust any financial limit on your dhka7 account, contact our support team via live chat or at [email protected]. All limit changes are logged and confirmed by email for your records.
- Daily deposit limit — resets at midnight BST
- Weekly deposit limit — resets Monday 00:00 BST
- Monthly deposit limit — resets 1st of each month
- Loss limit — net loss cap per period
- Wager limit — max stake per bet
Increasing Limits — 24-hour delay
This asymmetry is intentional and is one of the most effective safeguards against impulsive gambling decisions.
Age Restriction & Verification
dhka7 operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, or participate in any gambling activity on the dhka7 platform. This policy is non-negotiable and is enforced at every stage of the registration and account lifecycle.
During the account registration process, all applicants are required to confirm that they are at least 18 years old. This confirmation is a binding declaration under the terms of the dhka7 Player Agreement. In addition to this self-declaration, dhka7 conducts age verification checks as part of our Know Your Customer (KYC) process, which may require submission of a government-issued identity document such as a National Identity Card (NID) or passport.
Where our systems or support team identify indicators that a player may be under the age of 18 — for example, inconsistencies in stated age, suspicious account activity, or a tip-off from a third party — the account in question will be immediately suspended pending full age verification. If verification cannot be completed satisfactorily, the account will be permanently closed and any deposits will be returned to their original payment source.
Protecting Minors at Home
dhka7 strongly encourages parents and guardians to take active steps to prevent minors from accessing online gambling platforms. Practical measures include using parental control software, keeping gambling account credentials private, and having open conversations with younger family members about the risks of underage gambling. If you believe a minor has gained access to the dhka7 platform, contact us immediately at [email protected].
Strictly 18+ Only
The dhka7 platform is intended exclusively for adults aged 18 and above. Underage gambling is illegal and harmful. Any account found to belong to a minor will be closed immediately and all funds returned.
- Use browser-level parental controls to block gambling domains
- Keep your dhka7 login credentials private at all times
- Log out of your account after every session on shared devices
- Enable device-level screen time restrictions for minors
Support Resources
dhka7 recognises that some players may need support that goes beyond what a gambling platform can directly provide. Problem gambling is a recognised behavioural condition, and professional help is available. We encourage any player who is concerned about their gambling behaviour — or the behaviour of someone they care about — to reach out to qualified support services in addition to using the tools available on the dhka7 platform.
While Bangladesh-specific dedicated gambling helplines are still developing, there are several avenues through which players can seek guidance and support. Mental health professionals, community counselling centres in cities such as Dhaka, Chittagong, Sylhet, and Khulna, and online support communities can all provide valuable assistance to individuals affected by problem gambling.
General Guidance for Seeking Help
If you believe your gambling behaviour is causing harm to yourself or to those around you, the following steps are recommended:
- Activate a self-exclusion or time-out on your dhka7 account immediately to create a physical barrier between yourself and the platform.
- Speak openly with a trusted friend, family member, or mental health professional about your concerns. Sharing the problem is often the most difficult step but it is also the most important one.
- Contact the dhka7 support team — our agents are trained to handle responsible gaming conversations with sensitivity and without judgement. We can assist you in activating any of the protective tools described on this page.
- Consider seeking professional counselling from a qualified psychologist or therapist with experience in behavioural addictions. Many practitioners in Dhaka and other major Bangladeshi cities offer confidential consultations.
- Review your financial situation honestly and, if necessary, speak to a financial counsellor about managing any debts or financial pressures that may have arisen as a result of gambling activity.
dhka7 is committed to signposting players to appropriate help and will never obstruct a player's access to support resources. Our responsible gaming page will be kept up to date as new support services become available in Bangladesh.
Problem gambling affects people from all walks of life. Seeking help is a sign of strength, not weakness. dhka7's support team is available 24 hours a day, 7 days a week to assist any player who needs guidance or wishes to activate protective tools on their account.
- Contact dhka7 support via live chat — available 24/7
- Email us at
- Speak to a trusted friend or family member
- Consult a mental health professional in your city
Ask yourself honestly: Is gambling still fun? Am I spending more than I planned? Do I feel anxious when I am not gambling? If the answers concern you, please reach out to our support team today — we are here to help.
Getting Help from dhka7
If you need to activate any of the responsible gaming tools described on this page, have a concern about your own gambling behaviour, or want to discuss your account with a member of our team, dhka7's support staff are available around the clock. All responsible gaming requests are handled as a priority and with complete confidentiality.
Our support team members receive dedicated training in responsible gaming practices and are equipped to help you navigate the options available to you without pressure or judgement. Whether you want to set a deposit limit, request a self-exclusion, ask for a cooling-off period, or simply talk through your concerns, we are here to assist.
Ways to Contact dhka7 Support
- Live Chat: Available directly on the dhka7 platform, 24 hours a day, 7 days a week. This is the fastest way to reach us for urgent responsible gaming requests.
- Email: Send your request to [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 2 hours for all responsible gaming enquiries.
- Support Hours: 24 hours a day, Bangladesh Standard Time (UTC+6). There is no time at which our team is unavailable for responsible gaming support.
When contacting us about a responsible gaming matter, please have your registered username or account email address ready so that we can locate your account and process your request as quickly as possible. You do not need to provide detailed personal explanations — simply stating that you wish to activate a responsible gaming tool is sufficient for our team to act.
dhka7 takes all responsible gaming communications seriously. If you contact us requesting a self-exclusion or time-out, your request will be actioned immediately — we will never attempt to dissuade you from using these tools or offer you bonuses as an incentive to continue playing instead of taking a break.
Contact Support Now
Our responsible gaming team is available 24/7. Reach us via live chat on the dhka7 platform or by email — we will action your request immediately.
- Live Chat: Immediate
- Email (responsible gaming): Within 2 hours
- General email enquiries: Within 24 hours
Play Responsibly with dhka7
Use our tools, stay in control, and enjoy the game. If you ever need help, our team is here around the clock. Explore our platform or review our policies below.
18+ only. Please gamble responsibly. If you need help, contact or use our Responsible Gaming tools.