Privacy Policy — dhka7
Your privacy matters to us. This Privacy Policy explains exactly what personal data dhka7 collects, why we collect it, how we use and protect it, and what rights you hold over your own information as a player on our platform.
Information We Collect
dhka7 collects personal information in several ways: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party service providers where permitted by law. The categories of personal data we collect are described below.
Account Registration Data
When you create a dhka7 account, we collect the information you provide during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish your account, verify your identity, and deliver the Services to you.
Identity Verification (KYC) Data
To comply with our obligations related to fraud prevention and responsible gaming, dhka7 may request government-issued identity documents and proof of address as part of our Know Your Customer (KYC) process. Documents collected may include copies of your National Identity Card (NID), passport, driving licence, utility bills, or bank statements. These documents are processed securely and retained only for as long as legally required.
Financial Transaction Data
When you make deposits or request withdrawals, we collect transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction amounts, timestamps, and transaction reference numbers. We do not store full payment credentials such as card numbers or mobile banking PINs — these are handled directly by our certified payment processing partners.
Usage and Behavioural Data
We automatically collect data about how you interact with the dhka7 platform, including pages visited, games played, betting history, session duration, device type, operating system, browser type, and IP address. This information is used to improve platform performance, personalise your experience, and detect unusual or potentially fraudulent activity.
Communications Data
If you contact dhka7 customer support via live chat or email, we retain records of that communication including the content of your messages, timestamps, and the resolution outcome. This data helps us maintain service quality, resolve disputes, and meet our legal obligations.
- Full name, date of birth, address
- Email address & phone number
- Identity documents (KYC)
- Payment method & transaction records
- Device info, IP address, browser type
- Betting history & session data
- Support chat & email communications
How We Use Your Data
dhka7 uses the personal data we collect for specific, defined purposes. We do not process your data in any manner that is inconsistent with the purposes described at the time of collection. The primary purposes for which we use your personal information are as follows:
- Account Management: To create, maintain, and administer your dhka7 player account, including verifying your identity, processing login requests, and enabling account security features.
- Delivering the Services: To provide access to the dhka7 casino games, sportsbook, live dealer tables, and all other platform features in accordance with your account preferences and applicable game rules.
- Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), verify transaction legitimacy, and maintain accurate financial records.
- Identity Verification & KYC Compliance: To verify that you meet the eligibility requirements set out in our Terms & Conditions, including age verification (18+) and identity confirmation before processing withdrawals.
- Fraud Prevention & Security: To monitor platform activity for signs of fraudulent behaviour, account takeover attempts, money laundering, or any other activity that violates our Terms & Conditions or applicable law.
- Responsible Gaming: To identify players who may be exhibiting signs of problem gambling behaviour, to enforce self-exclusion requests, and to administer deposit limits and session time controls in accordance with our Responsible Gaming policy.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support services.
- Platform Improvement: To analyse usage patterns and technical performance data in order to improve the dhka7 platform, fix bugs, and develop new features that better serve our players.
- Legal Obligations: To comply with any legal or regulatory requirements applicable to dhka7's operations, including obligations related to anti-money laundering (AML), counter-terrorism financing (CTF), and data protection.
- Promotional Communications: Where you have provided consent, to send you information about bonuses, promotions, and platform updates relevant to your interests. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing communication.
dhka7 will only send you promotional emails or messages if you have explicitly opted in to receive them during registration or thereafter. You can opt out at any time at no cost by contacting [email protected] or clicking "unsubscribe" in any marketing message.
- Sell your data to advertisers
- Build third-party ad profiles
- Share data without your knowledge
- Retain data longer than necessary
Legal Basis for Processing
dhka7 processes your personal data on the following legal grounds, depending on the specific purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the Services you have requested |
| Payment processing and transaction records | Performance of contract; Legal obligation (financial record-keeping) |
| KYC identity verification | Legal obligation — required for age verification, fraud prevention, and AML compliance |
| Fraud detection and platform security | Legitimate interests — protecting the platform and other players from fraud and abuse |
| Responsible gaming monitoring | Legal obligation and legitimate interests — player protection duties |
| Customer support communications | Performance of contract; Legitimate interests — service quality and dispute resolution |
| Platform analytics and improvement | Legitimate interests — improving platform performance and player experience |
| Promotional and marketing communications | Consent — only where you have explicitly opted in |
Data Sharing & Third Parties
dhka7 does not sell, rent, or trade your personal data to any third party. We share your information only where strictly necessary for the delivery of the Services or where required by law. The categories of third parties with whom we may share your data are described below.
Payment Processing Partners
To process deposits and withdrawals, we share necessary transaction data with our certified payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process payment data strictly in accordance with their own privacy and security policies and are not permitted to use your data for any purpose other than completing the requested transaction.
Identity Verification Services
To conduct KYC verification, dhka7 may share identity document data with certified third-party identity verification service providers. These providers are bound by strict confidentiality obligations and process your data solely for the purpose of verifying your identity on our behalf.
Game Content Providers
Games available on the dhka7 platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data (such as session identifiers and game outcome data) directly within their game environments. Each provider operates under its own data protection framework.
Legal and Regulatory Authorities
dhka7 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or regulatory requirement. We will only disclose the minimum amount of information necessary to satisfy the specific legal obligation.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of dhka7's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, dhka7 will notify affected players via email and will ensure that the acquiring entity is bound by data protection obligations at least equivalent to those set out in this Privacy Policy.
- bKash · Nagad · Rocket · Upay
- Dutch-Bangla Bank · City Bank
- BRAC Bank · Islami Bank · Sonali Bank
- Visa · Mastercard
dhka7 has never sold player data to third-party advertisers or data brokers, and we commit to never doing so. Any sharing of data is strictly limited to operational necessity and legal obligation.
Cookies & Tracking Technologies
dhka7 uses cookies and similar tracking technologies on our platform to ensure the site functions correctly, to improve your user experience, and to gather aggregate analytics data about platform performance. Cookies are small text files stored on your device by your web browser when you visit the dhka7 website.
Types of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for the dhka7 platform to operate correctly. They enable core functions such as user authentication, session management, and security features. These cookies cannot be disabled without significantly impairing your ability to use the platform.
Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to reset them on every visit.
Analytics Cookies: We use anonymised analytics cookies to understand how players interact with the dhka7 platform in aggregate. This data helps us identify pages that are performing poorly, understand navigation patterns, and prioritise platform improvements. Analytics data is never linked to individually identifiable player profiles.
Security and Fraud Detection Cookies: These cookies help dhka7 identify and prevent fraudulent activity, such as detecting bot traffic, identifying unusual login patterns, and flagging account takeover attempts.
Managing Your Cookie Preferences
Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can configure your browser to block all cookies, to alert you when a cookie is set, or to delete cookies after each browsing session. Note that disabling strictly necessary cookies will prevent you from logging into your dhka7 account and using the platform's core features.
dhka7 does not use cookies to serve third-party advertising, to build cross-site behavioural advertising profiles, or to track your activity on websites outside the dhka7 platform.
| Cookie Type | Required |
|---|---|
| Strictly Necessary | Always On |
| Functional | Recommended |
| Analytics | Optional |
| Security / Fraud | Always On |
| Third-party Ads | Not Used |
Data Retention
dhka7 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following retention periods apply to the main categories of personal data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation, fraud prevention, dispute resolution |
| KYC identity documents | Duration of account + 5 years post-closure | AML/CTF legal obligations |
| Financial transaction records | Duration of account + 7 years post-closure | Financial record-keeping obligations |
| Betting and gaming history | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming obligations |
| Customer support communications | 3 years from last interaction | Service quality, dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Demonstrating lawful consent basis |
| Analytics and usage data | Up to 24 months (anonymised) | Platform improvement |
Upon expiry of the applicable retention period, dhka7 will securely delete or anonymise your personal data so that it can no longer be linked to your identity. Where deletion is not immediately possible due to technical constraints (for example, backup systems), the data will be isolated and protected from further processing until it can be securely erased.
Your Privacy Rights
As a dhka7 player, you hold specific rights over your personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We will respond to all valid data rights requests within a reasonable period, and in any event no later than 30 days from receipt of the request.
- Right of Access: You have the right to request a copy of the personal data that dhka7 holds about you, along with information about how it is being used and with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your dhka7 account settings.
- Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to our legal retention obligations; we may be required to retain certain data even after an erasure request.
- Right to Restriction of Processing: You may request that dhka7 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
- Right to Object: Where dhka7 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will comply with your objection unless we have compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
To exercise any of the above rights, please contact dhka7 customer support via live chat or by emailing [email protected]. We may request verification of your identity before processing a data rights request to ensure that personal data is not disclosed to or amended by an unauthorised person.
- Right of Access — obtain a copy of your data
- Right to Rectification — correct inaccurate data
- Right to Erasure — request data deletion
- Right to Restriction — limit how data is used
- Right to Object — object to legitimate-interest processing
- Withdraw Consent — opt out of marketing at any time
- Data Portability — receive data in portable format
Contact our Data Privacy team at [email protected] with the subject line "Data Rights Request". Include your registered email address and a description of your request. We aim to respond within 30 days.
Data Security
dhka7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include the following:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the dhka7 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
- Access Controls: Access to personal data held by dhka7 is restricted to authorised personnel who require that access to perform their job functions. All staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
- Secure Data Storage: Personal data is stored on secure servers with multiple layers of physical and logical access controls. Database access is restricted, monitored, and logged at all times.
- Payment Security: dhka7 does not store full payment credentials on its own infrastructure. All sensitive payment data is tokenised and handled exclusively by our certified payment processing partners under their respective security frameworks.
- Intrusion Detection & Monitoring: Our platform is continuously monitored for suspicious activity, unauthorised access attempts, and potential security incidents. Our security team investigates all anomalies promptly.
- Two-Factor Authentication: dhka7 supports additional account security features including login alerts and identity verification steps to protect your account from unauthorised access.
- Penetration Testing: We conduct regular security assessments and penetration tests to identify and address potential vulnerabilities in our platform before they can be exploited.
Despite the measures we have in place, no method of data transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, dhka7 will notify affected players without undue delay and will take all necessary steps to contain and remediate the incident.
You also play an important role in keeping your account secure. We strongly recommend that you use a strong, unique password for your dhka7 account, never share your login credentials with anyone, and contact support immediately if you suspect any unauthorised access to your account.
Children's Privacy
The dhka7 platform is strictly intended for adults aged 18 years and above. dhka7 does not knowingly collect, process, or retain personal data from any individual under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data from our systems and close the associated account.
As part of our registration process, all new players are required to confirm that they are at least 18 years of age. Where we have reasonable grounds to suspect that a player may be under the age of 18, we will suspend that account pending identity and age verification. If verification cannot be completed satisfactorily, the account will be permanently closed and any deposits will be returned to their original payment source.
If you are a parent or guardian and believe that your child has registered on the dhka7 platform or provided us with personal information, please contact us immediately at [email protected]. We will investigate and act promptly to address the matter.
We also encourage parents and guardians to make use of parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. If you need guidance on available tools, our Responsible Gaming page provides additional resources.
dhka7 enforces a strict minimum age of 18 years for all registered players. Age verification is conducted as part of the KYC process, and any account found to belong to a minor will be immediately closed and all deposits refunded.
For guidance on protecting minors and managing your own gaming behaviour, visit our dedicated Responsible Gaming page.
View Responsible Gaming →Policy Updates & Contact
dhka7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made to this Policy, we will notify registered players by email to the address associated with their account and by publishing a prominent notice on the dhka7 platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
We encourage you to review this Privacy Policy periodically so that you remain informed about how dhka7 collects and uses your personal data. Your continued use of the platform after notification of changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and contact support to arrange account closure.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dhka7 processes your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
- Email: [email protected] (subject line: "Privacy Enquiry")
- Live Chat: Available 24 hours a day, 7 days a week via the dhka7 platform
- Support Hours: Bangladesh Standard Time (UTC+6), around the clock
We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests (access, erasure, portability), please allow up to 30 days for a full response, in accordance with our data rights handling procedure described in Section 7 of this Policy.
Email:
Live Chat: Available 24/7
Support Hours: 24 hours · Bangladesh Standard Time (UTC+6)
This Privacy Policy is effective as of 1 January 2026. This is the most current version. Previous versions are available upon request by contacting support.
Questions About Your Privacy?
Our support team is available around the clock. You can also explore our FAQ, review our Terms & Conditions, or head straight to the casino.
18+ only. Please gamble responsibly. If you need help, visit our Responsible Gaming page.